I cancelled my cell phone with CRICKET after being a customer for a year.
Months afterwards I began to receive phone calls offering me a no obligation free month of service. I refused on more than 10 occassions.
Finally after this pestering persisted I agreed but omnly after I had verified that I was under no obligation to take any action to cancel anything. I asked if i would be required to make any correspondence or phone call to cancel any automatic subscription that would kick in after the 'free' month. I was told I absolutely would not be.
Now I receive a bill for two months of service, I never made one call because as I had been trying to tell these people I had no need for a cell phone at thia time. I never even put the phone on charge to see if I actually had a dial tone.
Right now I have no ability to contact this company. It is impossible to get past the computer answering system as it keeps telling you it can recognize anything including your zip code, acct#, SSI #, DOB ect as you enter them on a TT phone. I have tried this on more than one phone. I emailed them informing them that I would contact the NYS AG if they did not reply. I cannot get a reply
Additionally thier bill actually includes a fee to pay the telemarking firm they are employing to commit this fraud. "this fee includes the cost of the premium payable to Insurance Corporation of Hanover and administration fees payable to Asurion Insurance services Inc. And Cricket Communications, Inc"
My bill when I acually was acustomer was $42 a month with taxes and fees.
Now when they are attempting to bill me fraudulently they actually have the audacity to attempt to have thier teemarketing fees included and are sending a 2 month bill for $54 a month covering the 'free' month and the following month in ADVANCE of all things.
In addition to contacting the attorney general of NYS I am considering a small court claim to cover my time and aggravation in this matter. This type of fraud cannot be allowed to take place without consequence.
Fortunately I have a friend with contacts in Albany.
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