I purchased a Motorola Razr back in August. Wirefly Inphonics advertised a $180 rebate, making the phone free.
I waited until after 60 days to send in the required paperwork, and followed the instructions exactly. 4 to 5 weeks later, I received a postcard saying my information was lacking the phone bills. Since it took very long to get that postcard, my 120 day window was closing. I called the company, and the rep ask me to just fax the information to them. I did that. The first time was on the 119th day, as I have phone records of that. The second time was after the 120 day window.
I spoke to Alicia the customer service rep and she explained that there was a error. It seems the rep used the second fax date to invalid my rebate, because they said the information was received after the 120 day window. I asked Alicia, to please resubmit since they made a error using the second fax date. She even acknowledged the first fax was on the 119th date.
The Supervisor decided to ignore the first fax, and proceeded to give me the run around. The experience was basically a run around to frustrate the customer. I wasted enough time trying to get this, that it is no longer about $180 dollars. I want to expose these scam artist and shut them down, so they cannot cheat thousands more people (a quick internet search revealed thousands of complaints against Wirefly Inphonics for their so-called rebate.
I'm willing to be contacted by attorneys for a class action suit. I willing to file with FTC, and make this more public by engaging the media to expose these crooks. Bottom line: What will it take to shut these people down, so they cannot go on cheating and ripping off others with this phony run around?
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