Complaint / Review
Aarons Rent To Own
Conflicting payment info and a rude manager yelling at me

I have dealt with Aaron's for the past year and have been paying them according to my contract. I had an incident where I sent them a bad check, and I resolved that and paid their fees plus. Then they said I would be OK until my next due date. Two days later they called me and said I was late with my payment. One person would tell me one thing and another would tell me something else. I do not think anyone there knew what was going on, but we resolved this one.

Then last week I got a call from the manager, Brian, telling me that my payment for my DVD player was past due, as it was due on the 1st. I told him that payment is not due until the 15th of the month, and he was very rude and was yelling at me, saying that is why I have so many late fees. At this point I did not want to talk to him any longer. The next day my husband and I went in, and of course Brian was not there, and Jake helped us and was very nice. We ended up paying off the computer and got the DVD straightened out with the due date. I even brought the contract with me, and Jake said he remembered, as he was next to Brian when he was talking to me.

After we got home, we decided to go back the next day and pay off the DVD player and have nothing more to do with Aaron's ever again. Even the people who work there say that Brian does not know what he is doing and is a flake. I am in retail myself, and if any of my associates talked to someone like he did to me, they would have to really explain themselves, and it had better be good, otherwise they would be out.

I will never do business at Aaron's again and will tell people the same. Thank you.