I had purchased my phones (T-Mobile) from Intellinet Wireless and there were 4 rebates worth $800 (4 rebates of $200 each - Customer Appreciation and Loyalty Rebate) associated with it. I duly mailed my rebates to them but they were returned back to me stating that they were premarked. I got a mail from their customer service asking me to resubmit the rebate as given below:
Dear Srinivas:
Thank you for submitting your recent Mail-In Rebate Application. We
have reviewed your claim and discovered that it is invalid for the
following reason (s):
Your claim was not postmarked between 180 and 210 days of activation
If you would like to resubmit any information for consideration, please send any missing/corrected information no earlier than 180 days after your
activation date and no later than 210 days after your activation date to the following address:
Rebate Processing Center
Dept. 063242
PO Box 15800
Scottsdale, AZ
85267-5800
I did so accordingly and sent all my rebate via USPS priority mail (USPS Shipment Info: 0304 1560 0000 4915 0626) so that I have proof of delivery confirmation. My postmark date was supposed to be between Nov 18 and Dec 18 and my postmark date is Nov 26.
I have proof of email from USPS.
However the customer service entered the postmark date as Jan in their system and they are not willing to process my rebate. They say it is invalid. I was asked to fax the proof of rebate submission which I did on March 8. But they are just buying time. They are rude and ask me to call back after 10 days and keep the phone down. They say that teh dept handling fax is different and they have no information on my faxx. I refaxed the proof on April 5 but I dont think any action will be taken on theor end. They are basically cheating me of my $800 and have no intentions of returning back my hard earned money.
Please help me to get my $800 back.
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