I have a small business. I signed up with DIRECT TV about 4 years ago and registered my company name and address as the user of the service. Now, after 4 years, I got a call out of the blue from an ignorant DIRECT TV employee who said that she had found out that "I" was a business! Further, she said that my rates were going to go up (about double) because I was a business!
I told her that she was correct, the store was getting the DIRECT TV service, and that DIRECT TV was quite well aware that it is a business using the service. The monthly bills came in the business name, to the business address, and were paid for by a business check, all done for over 4 years.
Further, I was not about to pay double the monthly rate (going from $33.50 to about $60 per month for the same service level). I said that I had an established relationship, that DIRECT TV was quite well aware that it was selling its service to a business, and that I would switch to cable TV before I would pay any rate increase.
She got irate with me, and since she has the ability to cut off the service, I suppose she thinks she has all the power. Her way or the highway. So I hung up and she cut off the service 5 minutes later, never mind that I was prepaid until the next billing cycle. She simply cut off the service.
So I wrote a letter to the CEO Charlie Ergen and gave him a little math lesson. I have been paying about $400 a year for service, and over the past 4 years I had paid DIRECT TV over $1600. Prior to his ignorant employee calling me, I had no desire to change my TV provider. But now DIRECT TV will be losing my $400 a year, year after year. Bad business decision, Charlie!
"I" still will get TV service, and at most I will be inconvenienced for a couple of weeks until the cable is hooked up. So I shall watch TV the old-fashioned way. No big deal.
Keep in mind that even though I own a business, it is a small business and the TV was not watched by customers. No bar, no restaurant, no one watching the TV except the store owners and the one employee, when we are not taking care of customers. So people, how about a round of applause for the ignorant $8.00 an hour employee who has now cost her employer over $400 a year!
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