On 9 December I decided to try Vonage. If I would have known now, what I know now, I would never have done it.
I have forked over $83 and have not received my phone adapter.
I would advise everyone to put this company out of business due to the fact that they are not hiring "english speaking" People.
I have spent several "days" on the phone, on hold with "Customer Care" with no one answering listening to their stupid ads.
I finally call Sales because I figured there would be a live person there. Live person, yes, English speaking... Definitly not.
I asked to speak to a supervisor 3 times and was absolutely refused on 2 occasions. I finally got in touch with the "supervisor" who again could only speak broken English and relaying to him that I wanted my account cancelled and my money returned... His answer was "Well when you return the equipment, we'll refund your money." I asked him... How do I do that when I never received it. Do you not have a record of it being shipped. All he could repear was a script, please send your equipment in and we'll refund your $. What imbicels!!!
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