I did a quick search on a price comparison web site that directed me to MyDV.co.uk to be the cheapest price,
The site looks professional, has a London 0207 telephone number, has a user account system so that you can see your order history, has a online support chat facility for enquiries when things go wrong and has a Geotrust security certificate.
I was so impressed with the price of the camera that I placed an order with MyDV.co.uk on the 19th November for a Canon Ixus I camera. I received a confirmation email as soon as I pressed the confirm payment button.
The cost of the camera was 99 with free postage but they took 102 from my bank. I didn't think anything of it as I thought that the extra was probably some kind of service charge.
I waited 10 days and nothing arrived so I decided to try out the online chat. I pressed the picture and waited for the chat window to appear expecting some special Java applet to start up.
The window appeared and asked for my Name, email and message. I filled in all fields and pressed send. The window disappeared and I received nothing back in my email inbox or any popup windows.
I pressed the chat button again and this time a different window with a Java applet appeared telling me that I was the third in line.
I waited for about 1 hour and suddenly a person called Lisa asked me how she could help.
I gave my order number and asked her when I would receive my camera. She said leave it for 14 days from purchase. I said thank you and signed off. I gave it another 5 days and still nothing arrived.
I went back to the chat button again and the old non Java box appeared. I sent another message via this box and nothing came back as usual. I decided to ring the London 0207 number that is listed on the web site. This is when I started to get suspicious as I heard the ring tone and it sounded like I was ringing overseas. I was right, a voicemail with an American accent was telling me that this mailbox is full and it cannot receive any more messages and hung up. I tried the number again a few hours later and the same thing happened.
I spoke to a friend and he said to look on google for the MyDV web site and see what it comes back with. I found numerous amounts of web sites and news boards telling me to stay away from this company. This is when the I have been ripped off feeling started.
I rang my bank and asked them to file a report and I asked them to cancel me Debit card as I have also found that they take money after the event without telling you.
Today (7th Dec) I have still received nothing so I decided to try the chat line again.
Here is the conversation that I had with oh, it was Lisa again:
Please wait for a site operator to respond.
All operators are currently assisting other customers. You are currently number '3' in line for the next available operator. Thanks for your patience.
All operators are currently assisting other customers. You are currently number '1' in line for the next available operator. Thanks for your patience.
You are now chatting with 'Lisa'
Lisa: Thank you for contacting MyDV, how can I help you today?
Me: Hello, I need your help
Me: Please could you look at order:
Me: Order id: #* Order date: 19-11 18:16: 30
Me: and tell me if it has been shipped?
Me: I am currently looking into this legally as it is taking too long to receive. I am having trouble ringing anyone on the 0207 number.
Me: If it has been shipped then I will stop the legal proceedings.
Me: So it is important that I know.
Me: I would like a refund today if it is not already shipped.
Me: Hello, is there anyone there?
Me: You are taking too long to answer!
Lisa: I apologize for the delay. I am very confident about the delivery of your product very shortly.
Me: How do you know?
Me: I have read the bad press on the internet and I have the feeling of being led on.
Me: I want a refund now please.
If you really know that it will arrive soon then I would expect a better response than what you have given me.
Me: If you do not hurry with the refund then I will continue steps with the police
Lisa: I will submit a report to my Order fulfillment department to ensure that your product is delivered at the earliest. You will receive an E-Mail shortly with your DHL tracking number.
Me: I have looked at this web site:
Me: http://www.mydv-ripoff.co.uk/
Me: I am amazed that you are getting away with these lies.
Lisa: Is there anything else?
Me: I am still waiting for my email responses.
Me: You never respond to my emails. The internet is full of bad press. I have lost 100 for a present that was for my wife.
Me: I am looking at my email now and I have received nothing.
Me: Are you still there?
Lisa: I understand. I will have your request flagged in red and send it immediately and will also ask for immediate action.
Me: When will I receive the email with the DHL number on it?
Me: I need to ring them now so that I can track it.
Me: If it is in the post then I will apologise.
Lisa: You will receive it very shortly. I will request to have it sent at the earliest.,
Me: Who is sending it?
Me: Who are you asking?
Me: I have filed a complaint with Barclays and stopped my card thanks to your company.
Me: You cannot answer my question about who is sending the email!
Me: Are they sending it now? I am still watching my inbox. I would appreciate it if you could stay here whilst I wait for the email.
Me: Still nothing yet!
Lisa: It will take some time Mr. Me. I request you to give us some time to complete the formalities.
Me: The problem is that I cannot trust what you are saying and I need a refund.
Me: I am recording this conversation for when I take it further.
Me: I ordered this ages ago. I was told 14 days from order to expect the delivery.
Lisa: I guarantee that your matter has been taken in the highest of priorities. Please give us some time and we will live to your expectations.
Me: That is why I do not trust what you are saying.
Lisa: Is there anything esle?
Me: If you know that there is a tracking number then what is it?
Me: I am not going until I get a refund.
Me: If it turns up then I will send it back.
Me: I want a refund.
Lisa: We do not have access to the tracking number now but will send it to you at the earliest Mr. Me
Lisa: Is there anything elae?
Me: Yes there is something else.
Me: I want a refund now!
Me: Why doesn't anyone answer my emails?
Me: Why is the UK telephone number being redirected to the USA?
Me: Why cant I speak to someone on the phone?
Me: Why cant you give me a tracking number?
Me: Lies, Lies!
Lisa: Is there anything else?
Me: I will be using this service continuously until I get my refund!
Me: Stop asking if there is anything else.
Me: I want a refund.
Me: You cannot answer my questions.
Me: Answer the email question at least.
Lisa: You will have to call the customer service to have it done. I request you to call them and give a verbal authorization for the formalities to be completed.
Me: Call on what number. The UK one that goes to nowhere?
Me: What number!
Lisa: THe number is 0207-993-4698.
Me: No answer, mailbox full!
Me: Please dont give me anymore bogus numbers!
Me: That number is useless!!!
Me: The mailbox is full, I have just telephoned it.
Lisa: That is our number. Please call us between 8-9 in the morning and you can get through much quicker.
Me: Come on, you can do better than that. I know what your game is.
Me: Why between 8 and 9?
Me: This response is on the rip off web site. I know about this one.
Me: I want a refund!!!
Lisa: You must understand my position. I am in the chatroom for limited assistance regarding your order. For extensive quiries you will have to call our CS department.
Me: I will be coming back here until I get a refund.
Me: What is the number!
Me: Look, I know that you are paid to fob people off. I know how you work.
Me: Give me a refund and I will go away!
Me: I want a refund now!!!
Lisa: I am sorry Mr. Me. You will have to call us
Me: I cannot call you at these times. I am in the UK!
Me: I want to call someone now on a number that is not bogus.
Me: All of your numbers have mailbox full.
Lisa: That is a real number Mr. Me. Please call us.
Me: I know that you work for Jeremy!
Me: Are you in Massachusetts?
Me: I want to have my DHL number now!
Me: This is the address of the registrant to this bogus web site:
Me: Registrant's address: 97 Anderer Ln West Roxbury, Massachusetts 02132 United States
Me: Put me through to the manager!
Me: I want my money back and I want it now!
Me: I know all about your company and the way that it trades.
Me: You can fobb me off but it wont work.
Me: I will be contacting the attorney general of massachusetts if I dont receive an email of the DHL number or a refund within the next 5 minutes.
Me: I will be sending this conversation and all correspondence of other conversations that I have had through this stupid chat site to someone that is not even in an office.
Me: How much do they pay you for fobbing people off?
Me: What is the going rate for lying to people?
Me: My Christmas is ruined because of you people!
Me: You obviously have run out of lies as you have gone quiet?
Me: The number is not real.
Me: When am I going to get my money back?
Me: DHL couriers have withdrawn services from MyDV!!!
No more answers were received. Each line above had a space of up to 1 minute wait before the next line.
The www.mydv-ripoff.co.uk web site state that DHL are no longer dealing with MyDV.co.uk but I was told that I was going to receive a tracking number. There is still nothing in my inbox relating to DHL or any tracking numbers.
All I can say is, stay well clear of this site. Do not spend any money with them or you will be very sorry.
Steve
London
United Kingdom
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