Recently, I bought some things at Ecost.com from PCUSA, and they all had 100% rebates on them. I cut off all the barcodes and filed the proper forms, and downloaded and printed the proper forms. On it, it said to include receipt, barcodes, and rebate forms in the envelope, and I did so. After a few weeks, I checked the status of my rebates and found that they were denied becuase I didn't sign them. THERE WAS NO INSTRUCTION THAT SIGNATURES ARE CRITICAL TO PROCESSING.in fact, the line for signatures was hidden amidst computer-filled information that is printed on the form when you register the rebate online (which is the only way you can get the process started).
I called them and offered to use the back-up records I made of my forms to re-send in forms with signatures, and they gave me the runaround about how there are different departments and that the rebate was already cleared with Accounting, but they can't send out a check becaue the forms are not signed, and sending in another form would cause a double-entry in the Rebate department. I don't believe that. That's the weakest company organization I've ever heard of. They cost me in excess of $50.
Products seem to work ok, and the customer service guy was somewhat agreeable, but INCOMPLETE INSTRUCTIONS. They should say very clearly EVERYTHING that is needed in order for the rebate to be processed (INCLUDING, perhaps in bold, "WE CANNOT PROCESS REBATE SUBMISSIONS WITHOUT SIGNATURES"). TAKE CAUTION WITH THIS COMPANY: they'll try everything to prevent you from getting your well-deserved rebate.
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