I've been a voicestream subscriber for a few months now. The first month, I paid my bill online and everything was correct. The second month I waited until I recieved my bill. What a surprise I was in for.
I opened up a 14 page book of phone calls to every end of Texas. I live in Ohio, where I work a full-time job and have a life. I've never really known anyone in Texas nor let others use my phone. Yet, i'm getting charged nearly $600 for 1 month of some sort of crap.
Frankly, I think it's rediculous to assume any human could make all of those phone calls and the ones they make local. These ones to Texas, it says I make them every 5 or so minutes of every day of the week. Yet I can have a 40 minute conversation with someone here in Ohio while making these calls. A customer care rep said it showed me in Corpus Christi, Texas 3 minutes prior to being in Cincinnati, Ohio.
This is an outrage and i've never been so frustrated in my life. They keep giving me promises of a solution, but I must wait. Whether it's 10 minutes on hold, or days for someone to call me back, i'm always waiting. I'll try to update this if it's rectified, but i'm guessing it won't be. I'll go through complete torture the next year, and when my contract is up, i'll be cancelling.
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