We bought a big screen tv and purchased the warranty. We live in columbus ohio. Last year 2004 in October we started to have discoloration when watching tv.
We called hh gregg and a tech came out couldn't figured out what is causing the problem. They tried putting in new oppondents and that didn't help. So in dec they decided to take the tv to there warehouse here in columbus ohio.
So i took pictures of our tv to make sure i had proof that there wasn't any damage to our tv before they took it out of our home.
Dec we hadn't heard anything and they forgot that they had our tv. They end up doing the same thing that the tech did before that didn't work. We got our tv back all the sides of our tv including the protection screen was damage. I sent copies to robert watts at hhgregg.
He referred me to steve hughes. Here it is oct 26 my tv is not fix and steve hughes has not return none of our calls.
I have kept documents of who, when and the time. I have a file that i have just for the tv. We still leave messege for steve hughes at 614-492-7840 we always get his recieptionist and they forward us to steve hughes voice mail. And mr hughes hasn't return our calls since aug 18. I just left a messenge for steve hughes on his voice mail oct 25. To this day i just keep leaving messeges on steve hughes voice mail.
Steve hughes did say he don't want to fix the outside of the tv until they figure out what is causing the problem.
And they have been in contact with mitsubishi and they don't know what is causing the problem. The problems is what are they going to do wait till the warranty is up and say sorry about your luck. Or are they thinking i will give up, no way. Like i said before i have a large file and i keep records.
I'm going to contact bbb and i'm concering contacting channel 4 news (on your side). I have been very patient and now i'm tired of no correspondents from steve hughes.
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