On August 7 I purchased a 26in Syntax LCD TV from
TigerDirect. A $100 rebate was advertised for this product.
When the TV arrived, the invoice provided a web site to
download rebates from. The rebate form available for my
TV listed August 17 as the start date for purchases
that would qualify for a rebate.
I contacted customer service repeatedly to ask for the
appropriate rebate form They repeatedly refused to reply
to my email queries, very carefully putting nothing in
writing.
* I was routinely put on hold for up to 30 minutes to wait to speak with a customer service representative.
* The first time I spoke with a rep, they told me they would speak with a manager and I would be emailed the form. No correspondence followed.
* The second time I called, (after waiting extensively) I was told that I would be put on hold while the customer service rep spoke with a manager. I was put on hold for 40 minutes and then the phone line was cut off.
* The third time I called, the customer service rep advised me that I must have been mistaken about the existence of the rebate, "It happens all the time" he told me.
I challenged them to put that in writing. They refused
and have issued me a return authorization. I will be
at least at a $100 - $120 loss in shipping fees upon
returing the TV, so TigerDirect is well aware that many
customers will simply give in on the $100 rebate.
* If a rebuttal is forthcoming, then I challenge Tiger
Direct to state something other than "call customer service" as they have for others on this site.
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