Ordered 4 refill kits from tonerrefillyourself website with credit card. Received receipt via e-mail immediately. This was Monday May 16. E-mailed to see where order is on thursday as was told would recieve by UPS Wed., free shipping as over $100. Order. No response. Called Friday phone number, man said hold, then told me freight problem, that could not process only part of my order next Tuesday, and expect delivery by next Thursday. They advertise 100% gurantee. I have 12 very unhappy customers!!
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