Until November I was a customer of T-Mobile. I commute 50 miles a day (to and from work) and with all that freeway driving I feel I need a cell phone. My 19 year old granddaughter lives with me and is in collage so I provide a phone for her also.
I had been with T-Mobile for almost 3 years and the phone that I had was not working correctly. Since the phone needed to be replaced I decided to change to a flip phone.
But when I spoke to T-Mobile about upgrading they said that it would cost me $75.00 per phone. I pointed out that I had been a customer of good standing for almost 3 years and that they did give flip phones free to new customers when they signed up but was told that didn't matter. After speaking with them on five different occasions and not being helped, I began shopping around for another service.
After comparing different rate plans on the internet I contacted InPhonic on November 29 and signed up with Cingular Wireless through them. When I spoke to the InPhonic customer representative I told her that I wanted my new phone to be activated on December 5.
I told her twice that that was the day my contract with T-Mobile ended. She told me that would be no problem. Unfortunately, when she finished talking to me she immediately turned the order in and the phone was activated on November 30. As a result T-Mobile terminated my service on December 1 and now states that I broke my contract early and I am being charged $400.00 for those 4 days.
I have called T-Mobile who says that I should not have switched companies. I spoke to Cingular and they said that it is not their problem. They said that they can only process the orders that they receive. They told me to contact InPhonic since it was their mistake.
On February 25 I called Inphonic and spoke to Evorial, in the office of the President, and explained what happened. I then asked her to intervene with T-Mobile for me since it was their company's error. She said that while she was sorry that it happened there is nothing that they can do.
She did tell me that the person I spoke to should have told me that they could not hold an order and should have told me to call back. She also said that this has happened before. The only thing that she will do is speak to that person's supervisor.
This doesn't help me. I requested my new service to begin on December 5 and after telling me that they would take care of it they did not. Now T-Mobile is threatening to send me to collections if I don't pay them the $400.00 that they say I owe. I am a divorced grandmother working 2 jobs just to support myself and my granddaughter. Having to pay $400.00, for something I don't feel I owe, is going to be a great hardship. I honestly don't know how I am going to do it.
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