We purchased the Healthmaster Elite and used it twice for light duty, it then sat undisturbed on the counter for some time, the 3rd time we tried to use it, it won't even get power. I know now, after reading all the complaints here: ConsumerAffairs and other boards, that this is a widely known problem for the Healthmaster: not only does Tristar not honor their product warranty, but they are now distancing themselves from the product, almost as if they never helped to sell it. Of note, the original site, myhealthmaster.com, is merely parked for free at GoDaddy.com.
I have written Tristar corporate offices, and indicated that without abuse or misuse of the product, the customer should never be charged in such cases. If this were one of Tristar's cheaper products, I'd be a lot less angry, but as it wasn't, I'm officially complaining. Tristar's CEOs should not expect their customers to take any less in satisfaction than they themselves should, were they the customer, instead of us. Furthermore, I think there should be some sort of legal action a group of people can take, that would stop this sort of sale in its tracks or at least force the company to make good. Buyer beware!
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