I needed to find out if they carried a replacement cooling fan for a laptop. Called the main store and requested to speak with service department. Phone rep. Would not connect me but he talked with service dept. I was told that I had to bring laptop in so they could verify correct part number. There was no mention of any service charge to perform this verification.
As soon as I got there, they immediately wanted to charge me $69 diagnostic fee before confirming part numbers and service repair costs. I informed them that was unacceptable. I instructed them to pull the model information off the computer to first see if they had the part and what the cost of labor and parts would be before committing to any work.
When they finally quoted the part cost, I knew then I was at the biggest ripoff store. They wanted $175 for a $15 part, plus labor on top of this. I had a bad feeling about this place after listening to the frustration of the customer before me dealing with the same service tech.
Their strategy is to lure you into the store and get you immediately spending money regardless of what the issue is. A cooling fan problem is fairly obvious and when customer specifically contacts the store to get a quote over the phone, you should be able to get this without having to make a 30 mile round trip to find out they have an entirely different agenda.
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