I purchased two Ainol Crystal Tablets from deals prime with express shipping which was an additional $30.00. Their website stated that I would receive the item within 12 to 14 days I purchased November 21 thinking I would receive the item the beginning of December plenty of time for Christmas. I kept checking on my order and it kept saying in progress not shipped.
I continually tried emailing and calling them with no response the last day I called on December 5th and only got a busy signal all morning so that indicated to me that they had a lot of upset costumers or they took the phone off the hook.
I contacted paypal to file a claim and said they had within 10 days to respond. I emailed them telling them that I had done so since they were not contacting me to address my concerns. Paypal refunded my money in full within about 12 hours.
Deals Prime sent me an email saying:
Hello,
Our description should say that we are still waiting on our next batch with new and improved screens. Hopefully, they should arrive on Monday. If your order is time sensitive, then you can re-submit your order using express shipping option. We will issue a full refund.
My recommendation to you all do not purchase from dealsprime.com they completely misrepresent themselves with horrid customer service!
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