Complaint / review text:
I purchased a $200 collector doll from the website japtou.com. They charged my credit card the same and day and changed my order to completed on their website. I waited two weeks for the item to arrive. I paid extra for express shipping, but never received any shipping information.
After two weeks passed with no shipping information and no product, I emailed them through their website letting them know I had not received the item and that the item was a gift for my 8 year old daughter and that I purchased so far in advance to insure that it would be there on time. Furthermore, I expressed how the item I purchased from them was the only gift I could afford my daughter, but that the doll, even though $200, was the only gift she wanted.
I waited another week to give them time to respond to my email, but did not hear back. I emailed again informing them of my situation, but still no response. I sent another email letting them know that they were leaving me with no choice but to file a dispute with paypal. The seller still refused to repsond to my emails and still has not responded to my paypal dispute. So far, I am out $200, my daughter did not get her birthday gift and I could not purchase anything else since I am still waiting for my bank and paypal to help me with a refund.