My husband paid over $2800 for the Solar PV class in Louisville, Ky starting Sept. 3rd (Labor Day) and their paperwork states they have the right to postpone class one week prior to start date. We got our notice by email on the evening of August 31, not much notice. My husband had already gave his hours up at work and it was too late to reverse it so he lost a weeks pay over this. The main thing that worried me was calling the hotel that was supposed to host the training class that same night and the hotel says they have NO KNOWLEDGE OF CLEAN EDISON OR ANY CLASS TO BE HELD AT THEIR LOCATION! We immediately started asking for refund by email to Justin Hall. One person told me it could be 30 days then later they change it to 45 days but I felt the company was taking advantage of us. They sure didn't follow policy for cancellation notice and should have to refund our money sooner because they have caused us alot of distress from financial strain. Justin was helpful at first but the days kept going by and finally got an email after we made threats to file claims. Daniel Yashchin was handling my refund, said he expected it to go out Wednesday, Sept 19th and offered to send a scanned copy of check. He never replied to my emails after that. I went back to Justin and he replied Friday, Sept 21st saying our name was on reimbursement list and it should go out by end of that day. Tuesday, Sept 25th I call customer service and they tell me no checks went out because the company was waiting to receive a large payment from other source before they can send checks, Oh my! I think that is pitiful. I asked to speak to someone in accounting dept but she was "out sick". I guess this large company only has one person in accounting. I have emailed several persons including the CEO without reply. I have filed claims with New York BBB and Federal Trade Commission. Their website shows logos of ABCnews, Cnn, and others that have supposedly gave them exposure so those same companies should be checking into Clean Edison a little more to let the public know how they really conduct business.
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