I have been trying to get enrolled at Northlake College in Irving Texas for the past two years. I chose this college because it is about three miles from my home and I could not afford to commute to any other of the colleges, and also why I have been applying for financial aid in order to get a degree and hopefully a better job. Last year, I started in July with my FAFSA and begin getting ready to start school in the Fall. They told me to keep checking the e-connect web site to see if the college financial aid center needed any additional information. Nothing every changed on the e-connect page so that August I registered for classes bought school supplies, but never got an Award letter. Days before school started, I tried calling the College to see if there was a delay and no one would answer the phone. So I traveled by bus to the College and there was 30 people in the waiting room waiting for the ONE 70 year old financial aid rep help one person at a time. I was there 6 hours and the rep. Told me that I needed to have my father fill out a verification form. I sadly have not seen my father in many years and do not know where he is located. I told her this and she shrugged her shoulders and said there is nothing we can do. I am an independent student, I contacted one of the other colleges and they told me I did not need that info but it was too late to do anything about it.
This year I got started back in April with the FAFSA, and again traveled to the school to make sure that I would be ready for fall 2011. Again they told me to keep checking my email and e-connect. Nothing happened until the middle of July, again they e-mailed me a verification form, this time they asked for my tax return to be uploaded to the school. After supplying the tax forms they sent another message saying the needed additional pages. I supplied the new pages, then they sent me another message saying I needed to sign the tax return and submit it again. But now the verification page would not let me resubmit my return. I call the school, waited on hold for 20 minutes and was hung up on. I called back the next day at 7am and got the same thing. Everyday for the past two weeks the same thing. I written numerous e-mails along with calls and even traveled to the school three times and I get the same person saying wait for an e-mail. Now its a week before school starts and again I have no award letter. Is this happening to anyone else? Who do I go to to complain about this?
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