Hello there!
I had found The Discount Warehouse, Inc. Through a search I did on Yahoo! I have since filed with the BBB, FTC, consumer action and several other agencies against this company. They provided me used and defective merchandise and have since refused to correct the situation. I have attached the complaint that I sent originally to BBB. I write to you only in the hopes of saving others the trouble I am now facing! Thanks so much!
"I bought 2 pallets of Federated Dept stores' overstock merchandise from TDW. I wired $2,170.58 on 1/12/04. The salesperson, Angie, and I emailed back and forth. I have the emails that were sent. She states the products are overstock, returns and shelf pull merchandise from Federated. On TDW's website they advertise "directly from the Department Stores Reclamation Centers to you!" and "Huge selection of high-end brand names". When we get the shipment on 1/20/04, we were disgusted to find the boxes were filled with nothing but damaged, used goods. We have over 100 photos and videotape of the goods, which wasted a full day of our time. There are tags on 80% of the items that state "DAMAGE". Some tags say "USED" or "Soiled". Everything is garbage. The tags have dates as old as '99. Not "directly. To you", as they state. Mattress pads are green! Sheets have huge holes in them. Pillows are torn. Not only is this stuff ugly, but they sold us an electric blanket that has a short in it! They're going to hurt somebody!
Anyway, I immediately called Angie and told her about the shipment. She said there was nothing she could do and she would have to call me back in 15 minutes. So I wait. No call, so I call her.instead I get a guy named, Jason, who tells me "it doesn't matter what the tags say"."It doesn't matter if it says used". Also, "you signed a paper stating merchandise is sold 'as is'." So basically that gives them a license to defraud me. There is a difference between store overstock and used merchandise! They grossly misrepresented what I was buying. Then he says he can't do anything and the boss will be in tomorrow.
So 8:00 am Jan. 21 I call Jason, he says the boss will be in at 1:00. So I call back at 1:00. He then says the boss, Mike, will offer me $1000 credit towards my next purchase but nothing more. I ask to talk to Mike. No Mike. "Try again in a couple of hours." So I call at 3:15 and get an answering machine. I left a message to contact me. Then I try the 800 # & someone tells me he's gone."
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