Their Offer:
Buy a new or like new set of Pimsleur Language CDs at about 1/2 the price of buying from Pimsleur itself and get a $100 rebate on your next set of CDs after you have downloaded them into your iPod, etc. And send them back within 7 days for someone else to use.
Initially, I was concerned there might be a copyright issue with all of it but it seemed they had an arrangement with the owners of the program (Simon and Schuster?) and were saving money on using the same media over and over, while only charging for the development costs, etc. Of the course. That's what I told myself at the time. I was duped but wanted to be given the savings on a course I wanted.
So, conscience appeased, I ordered a set of language CDs and got them in shrink wrap in the 5 days they said they would arrive. I sent them back in 5 days along with my order for the next course level and asked they to apply my $100 credit to the next order.
I got a notification from UPS that they package was delivered and waited to hear from them. After a week, I began trying to contact them. Two emails to them using their support address taken from their website. One login to the web site sending an email on their system to customer support. One email to Elite Commerce, Inc., the parent company of pimsleurmarketplace.com, using their website support address. Two phone calls that went into voice mail at pimsleurmarketplace.com which said I'd get a call back in an hour. One phone call to Elite Commerce, Inc. That went into voice mail, as well. Absolutely no reply from pimsleurmarketplace.com or elite commerce, inc. TO ANY OF MY ATTEMPTS TO REACH SOMEONE!
Apparently, someone out there is buying the set I sent back that appears original in new shrink wrap (along with the workbook and other materials they require to be sent back in original condition) and they are making a fortune collecting everyone's credit card information and selling the same item over and over again. Great profit margins, I'm sure.
The other thing you need to know is that Elite Commerce, Inc. Has an A - rating with the Better Business Bureau in Sandy, Utah. There only 2 employees reported as working there in the BBB report. Http://www.bbb.org/tulsa/business-reviews/internet-shoppng-services/elite-commerce-in-sandy-ut-38009723
They do business under these names:
Pimsleur Marketplace, Pimsleur Source, The Gift of Language, Linguaphone Languagges, Linguaphone
I'll be contacting the BBB in Sandy and let them know that the two people who run 5 businesses seem to be getting behind in their work. The BBB reports only 2 complaints in 36 months. Make that 3 now.
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