My daughter recieved a Barnes and Noble gift card in 2001. When she tried to use it in October they said the balance was zero because after a certain amount of time they begin charging $1.50 per month service charge.
When my daughter talked to the person at the 800 number on the back of the card, they just told her the balance was zero. When I called and threatened to write an editorial in the paper, the person gave me an 800 number to call. I unfortunately did not save the number.
I called the 800 number and was told that Barnes and Noble was in the process of returning the "service charge" to the gift cards. My daughter's was returned 2 weeks after the call.
What I wanted to inform people about is that if you did not complain enough you were led to believe there was nothing you could do. So even though "someone" has made them return the money, anyone who destroyed their card because the value was reported as zero has lost the chance to get the money back.
In other words - Barnes and Noble has collected money from people who purchased their gift cards and kept the money!!!
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