I took four classes at CTU Online, am now responsible to pay the Department of Education $6334.00, and don't get any credit for these courses that I passed.
I took four classes at CTU, but until an Instructor wouldn't answer questions about an assignment, and left the entire class Online for two extra hours due to his poor Internet connection, I withdrew. I was already on the edge of withdrawing because everything had to be in APA format, even the discussion boards. Then I had an Algebra and Programming class where the answers had to be in English Comp format. Can you imagine doing an Algebra class without mathematical expressions?
Well, after I withdrew, I got an email stating that I owed them money. I tried to file a grievance with their ombudsman, but that person never answers emails or phone calls! So, I contacted the Department of Higher Education, but they tell me that I have to go through the grievance process first?!
Now, this school worked the student aid funds and has me owing $6334.00, and I do NOT get any credit for it. They tell me that transcripts have to go from school to school, and they fail to take responsibility. They made me responsible for $6334.00, but they say I owe them money.
How could I owe them any money when they get the money sent to them and I have an EFC of "0"? Doesn't make much sense, does it? But the University of Phoenix Online did the same thing! They got $3750.00 for two classes. Someone needs to investigate these Online schools!
I've contacted the Department of Education. They told me to contact the Department of Higher Education, but where do you go from here?
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