Complaint / Review
University Of Phoenix Online, Axia College
University Of Phoenix Online - Axia College is a Big Scam! Does whatever they want with your Finacial Aid Money. The Finace Counselors refuse to answer the phones, and send e-mails that your work has not been turned in!

I attended Univeristy of Phoenix starting on 2/9. This school has been receiving Financial aid for me and student loans. Out of all the student loans and finanical aid I have been receiving from the government and lenders, I have only received one disbursement from the school that was sent to my home like two months after I started school. But the Finance counselors will tell you that you will receive your disbursement after you have been in school for three weeks or 21 days. I have had work that I have submitted in in aadvanced, then receive an e-mail a week later saying that they have not received an assignment from me. Then it is to late to turn the work in. This is their way of making you fail your classes so that you will have to take them over and pay them more money to take the same class again. University of Phoenix employees are also very rude. They will not answer the phone. The only way that I can speak to someone is by speaking to a call - center representative at the University of Phoenix call-center and asking to speak to a finance counselor. They will not return any phone calls. They tell you to leave your IRN, name and phone number and they will return your phone call, but they never do. I was even transfered by one of the University of Phoenix employees to an voice mail because I asked to speak to an higher manger or someone over the entire finacial aid department. Which the gentle men knew what he was doing because he had told me previously during this phone call that his manger was not avaiable. He was mad because i told him that I wanted to speak with someone regarding my student account, because everytime I call my finacne counselor is not avaibale so I have to speak with another finance counselor, and they don't know anything regarding my account. They will put you on hold to review your account for about 20 minutes, then tell you that you are going to have to talk to your finace counselor. I told him that I was tired of being trasferred around to differnt people who keep providing me with differnt infomration everytime I call. So I asked to speak to a counselor about withdrawing. He never let me speak to anyone about with drawing. I am still trying withdraw at this present time. There are many more people out their who are being done the same way. UNiversity of Phonexix needs to be shut down permanetly.