Complaint / review text:
Like other individuals who have reported, I submitted my Goal, 2009 cost per typical, through my Wells Fargo Billpay. I usually spend atleast fourteen days ahead of time, and also have never had issues previously. The cost, due 3.01.2009, wasn't obtained, and that I approached equally Wells Fargo and ACS, and unearthed that the payment had certainly not been banked. It seemed the payment address had transformed, and thus my prior cost was ceased, along with a new cost was delivered to the brand new target. ACS was educated about that new payment, and was delivered evidence of the attempted payment. I had been guaranteed that could be nicely, which any report of the "overdue" cost could be eliminated.
A few months later, I get a fresh notice declaring the cost has yet to be obtained. I contact Wells Fargo, and also the cost continues to be banked. I contact ACS, plus they state that the cash hasn't been acknowledged to my consideration, which it's probably been transferred right into a "common finance." (WTF?!?!?! Is the fact that AUTHORIZED?) Wells Fargo again directs evidence of cost. I'm informed that it could have a short while for anything to become sorted out, but am again guaranteed that you will see no consequences, because it may be the problem of ACS.
I call to check on up about my cost, and also the consultant claims the money is there, that Wells Fargo has faxed verification, but that OUR cash, for whatever reason, has nevertheless not been acknowledged to my bill. She claims that I ought to delay "atleast per week" before checking back.
I wait. I get a notice within the email stating that my overdue statement will be delivered to selections. Our REFINED COST, established not just by distributors from ACS but additionally from Wells Fargo, has been delivered to selections. I've documented it towards the BBB. I actually have no idea what else to complete. Is ACS a legit organization anymore? May I trust them with my cash?