I read some of the sad stories of bad experiences with the University of Phoenix. However, if you truly want a resolution to your issues, file a report with the Better Business Bureau (BBB). You can do it online and it only takes as much time as it did to write on this web site.
My husband attends University of Phoenix and is having similar financial issues. They promised a $3000 grant if he continued in their undergrad program. He did. Now they say he is not eligibile because his attendance was not contiguous, month to month. Unfortunately, he needed to take time off to handle some family matters.
So, after many, many phone calls, getting nowhere, he filed a report with the BBB. Only now is he getting a response.
My advice, don't give up, don't let them rip-you-off... Report them to the BBB.
Here is are some links to get you started. Check your anger at the curb, because what companies do to you are not personal attacks; don't take it personally. Therefore, state you views tactfully and to the point without anger or colorful language. You will get results. Good Luck!
Http://central-northern-western-arizona. BBB.org/WWWRoot/Report. Aspx? Site=30&bbb=0603&firm=37001814
The main web site for the BBB is:
http://www.bbb.org
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