I recently called up Netspan and ordered the "Postal Battery Exam" study guide online. Not more than 15 minutes later, I called them back up and requested to cancel the order. Without even checking any records in the computer, they said it needed to be sent out anyway and that I could send it back when I got it. I was not impressed by customer service right there. Two days later, I got a phone call from my credit card company with the notification of possible fraudulent charges made on the same credit card I used to purchase the study guide. There were multiple transactions, amounting up to hundreds of dollars worth of charges from Internet sites I have never been to, all occurring since I called Netspan. When I called to order with Netspan, that was the first time I had used the card in a long time, so it was quite easy to trace who had stolen it. The man taking my order did seem a little shaky when I gave my credit card number out. Now, I have to deal with getting all these fraudulent charges off my card.
This is a very dishonest company with extremely dishonest employees and even worse customer service. They are basically selling outrageously priced information that is available for free elsewhere. Avoid at all costs!!!
Anonymous
Ogden, Utah
U.S.A.
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