After looking on Aarons' website I found a couch and loveseat I just had to have. I called my local store to see if I could order them. I was told that they had the exact group I was asking about in the store and that it was used but in great condition.
I threw some clothes on and made it before they closed. The couch and loveseat were in awful condition. I was pressured by staff that it was well worth the asking price and that I could save a ton of money if I took the one they had in the store compared to purchasing a new one.
I insisted that I would take the new one. I was then instructed to fill out a contract, and pay in advance for the first month (this is the policy) Money up front before they order, harmless right?
Then after I recieved my reciept, I was told that they could not order it till the following Monday (this is when they do their ordering) Even though it was six days away, I agreed. Then I was told that it took a week or less to get the merchandise in and would be delivered the Monday after they ordered it.
Fowarding on to the Tuesday after they were suppose to order, I recv'd a call from a sales associate. He explained that he was not sure if they could order it for delivery by the moday that they promised. I said that would be fine, just call me so I know when to expect it.
So when Monday came and nobody called or came by I called and asked when I could expect my couch and loveseat. I was put on hold forever and nobody could pull up any information. I became angry and explained who I spoke with and all of a sudden, they informed me that he was off but that the manager knew all about my order and that it was not available anymore but they would be happy to give me another set that was close to what I ordered.
Now in the meantime I checked my credit card statement and I was charged the day I signed the contract, not when the items were ordered (which was never) or when they were delivered. And I am also responsible for the next payment due!
I spoke with the manager and said I wanted my credit card credited back since I could not have the items I was told were available and would be ordered. He proceeded to tell me that they had to have the actual card to do so. So as I drive by and there is one truck entering the lot and one on it's way out. Guess what?"Sorry, we closed an hour ago".
The next day my boyfriend goes down with my card in hand to have it credited. He was told that they could not overwrite the sale due to the fact that the manager was not there. Once I heard this, I called and asked for the manager. The manager gets on the phone and I ask why my card was not credited. He then explains because the general manager is not there and he has to do it.
Now, this is where I get pissed off! When is a general manager at the sight, why wasn't I told that one had to be present when I came in with my card? I explained that if I did not have my card credited back within two days I would file a fraud claim on my credit card and hold them responsible. The manager then informs me that my card will be credited back. (Guess I didn't have to bring the card in for that after all?) Well, that was today and like I said they have two days so I will keep everyone posted as to if they credited my card or not. Take care and be careful out there! ;)
0 comments