My husband bought me a TomTom 920T for christmas. There was no mention to him when he purchased the product that if it was opened he would be charged a 15% restocking fee $100. If this had been the case he would never have purchased it.
We opened the TomTom got it working with the exception of the voice recognition area, no matter how hard we tried it would not recognise my voice, since the whole reason for buying this model was because you could talk to it and be hand free while driving the product was of no use to me.
We took the product back within a few days of buying it only to be told we had to pay a restocking fee, or we could buy something for the same value if we wished otherwise pay the $100.00.
As there was nothing else I wanted to purchase I had no choice but to pay the $100.00.
I felt this was unfair and called the 1800 number only to be put through to a person in another country who would only quote the policy.
I will never again shop in Circuit city and will make sure I tell everyone about their unfair practices.
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