On 10/07/07 My spouse faxed the Co. & requested her health ins. Policy be cancelled as of Midnight 11/30/07 & Automatic premium deductions be stopped after the November payment. This was done due to her Medicare coverage beginning on 12/01/07.
When there was no response to the Fax, I followed up with a phone call. The woman I spoke to told me that none of the people we normally dealt with were still working there but she had received the Fax & would handle my wife's request.
I thanked her & thought no more of it until I received our next Bank Statement which showed a premium deduction for December.
I have been phoning daily in vain. All I get is an answerihg machine & no one returns my calls.
I called my Bank & found that they had deducted another premium for January.
To date, they have taken $1,041.90 which we did not owe.
Tomorrow I'm filing a complaint with the State Insurance Commissioner's office to see what suggestions they may have as to how I can stop these bank drafts & recover our money.
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