I recently had My vehicle RUINED at the aamco waldorf center, The worthless manager told me that my battery had died and my vehicle would not start. So being a fool I believed him when the tow truck arrived at my home with the truck I almost had a fit when I saw that this fool was towing my ALL TIME FOURWHEEL DRIVE from the back
When I questioned him about this he said it would be fine. (jimmy's towing). I didn't believe him so that day I call the dealer in rockville and the service manager told me just what I thought that this truck should never be towed with the wheels dragging on the street (common sense).
He also told me that the manager at aamco (doug) told him they couldn't move the vehicle so thats why he backed up to it and pulled it away.
When I received my vehicle back, the brake cable was broken (thats why they couldn't move it) and it would not start also I noticed that the sensors for my catalytic converters were broken.
I have left several messages for the owner CARL. The center refused to even talk to me about this matter. They told me "WE DON'T DO THAT KIND OF WORK" They also knew that the brake cable was broken when the tow truck arrived they told him they could not move the vehicle and to back right up to it and hitch it up. The next issue is the aamco manager and owner knew a had an full time all wheel drive vehicle (RANGE ROVER CLASSIC) and still let the tow truck drag my vehicle from the back which can cause major damage to the drive train of my vehicle.
I have called the aamco customer service center several times to speak to bennie henderson he is supposed to be in charge of my case he has never return my calls and no one ever returns my call.
I can only hope that someone more proactive receives this E-mail and will respond. Keep in mind that I paid aamco about $3500 and my vehicle is in worst shape that when I took it to them, so I hope you understand my frustration.
William
Upper Marlboro, Maryland
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