Charter Communications automatically withdrew twice the amount authorized for the Nov monthly bill. 300 dollars plus over draws on my account we approx: 500 dollars. Canceled automatic withdrawl at charter and my bank. Called billing and was told i would be issued a refund in 6 weeks? For an unauthorized amount plus my other bills were paid by my bank.
My bank turned around and charged me a fee for each overwithdrawl and put my acct in the negitive of approx: 500 dollars. NEED HELP! A number to call, any other complaints I can file? Called back to see where my refund was and was told that there was no record of the 3 calls i made and that i was not due a refund. Would appreciate any advice on how to get my money back.
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