On February 15 my husband and I visited the Uniway showroom after receiving prior an enticing invitation from one their representatives. After several demonstrations and presentations, it seemed interesting and convincing. My husband and I had done some remodeling to our home and needing new furniture, so we felt that this was an opportunity that we could not pass up. The total cost for the membership fee was 2,995.00. We made the initial required down payment of $299.00 and at a later date the balance was paid in full ($2,711.00).
On June 7 I visited the Charleston location and purchased two GE appliances totaling $1,279.15. The estimated delivery time was July 14.
On that day I contacted the office for an update on my order. I was told by the salesperson that the order had not yet arrived, but he would contact the company and call me back. I waited for two weeks and contacted the salesperson again. I was forwarded to his voicemail where I left a message asking for a return call, but I did'nt get a response.
One week later I called the office again. At this point, I was able to speak with the salesperson who supposedly placed the original order. He stated that he only contact the customer when the order arrives. Once again, I gave them the benefit of the doubt. After waiting for two more weeks, my husband and I decided to make a visit to the Uniway office, hoping that this would possibly help resolving this matter. The salesperson went to his desk and made what appeared to be a phone call to the vendor. He told us that he could not reach anyone, but said that he left a message, and he felt assured that someone would contact him the next day.
My husband and I left the office feeling a bit unsecured about the matter, but we thought that we would allow more time. After waiting for several more weeks without any response from the salesperson, my husband and I decided that we would ask for a refund on our purchase, because we were already in the month of September.
I called the salesperson and stated that since our order had not arrived, we would like a refund. He stated that he would cancel the order and he would contact us in 7 to 10 days in order to retrieve our refund check. At that point, I ask if we could also receive our membership fee back. He stated that he was not certain, but he would have the manager contact us about the matter.
After waiting for several days and not receiving any response from the manager, I decided to contact him personally, but I was told by the receptionist that he was in a meeting and she would have him call me back. Once again, I waited for several days and did not get a response. Frustrated and discussed, I decided to call again. At this point I was able to speak to the manager and explained the situation in detail. I further relayed to him that my husband and I would like a full refund from the purchase and members' fees, but he indicated that we could not receive a refund from the membership, but we would be able to receive a refund from the purchase. I further explained that we should be entitled to everyting, because the company did not fulfill their obligation to the customers.
Today is October 11 and we are still waiting for some satisfaction.
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