I was online applying for a payday loan. A pop-up add came up asking if I wanted to apply for an unsecured credit card. I clicked the no box. After this I went online to review my checking account to find that $149.00 have been withdrawn from my account which caused a $99 in overdraft fees. I had two personal checks go into overdraft because of this.
I have called the 800 number three times. The first time I was told that I checked the yes box, I told her I did not that I didn't even know what this charge was
all about. I was told I would have to send written notice requesting a refund.
I did this and when enough time had past that a response should have been sent, I called again to the 800# and was told that a response had been sent.
Ten days past, no response, I called a third time to be told that I had not allowed enough time for the response. This call was made the day I filed this report.
I also went to my bank as soon as charges were noted on my checking account, only to be told that they could not do anything. I told the rep that I did not authorize these charges. They suggested blocking my account so no other charges would come through, but by doing this I could not write any checks. I was never given the form.
I asked bank to close the account, but was told they could not close account since it had a negative balance.
The bank employee said there was a form that could be filled out to deny the charges, but she did not know where to find them.
As of today, I have received nothing from Consumer Trust Financial.
Gayle
Berry, Alabama
U.S.A.
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