Sprint is a completely dishonest and corrupt company. They are unable to even respond to a coherent letter that follows their own guidelines set in the monthly statement for dispute resolution.
They cannot produce a contract or written document with me agreeing to a change of my existing contract which terminated in November. I was on month to month and they insist on billing me a cancellation charge even when their own operator agreed I did not need to pay.
Please see below for the past three letters sent to them:
Letter 1:
07-23
Account #013*
RE: Sprint Service Bill Dated May 7
Sprint
PO Box 79357
City of Industry, CA 91716
1-888-788-4727
Dear Sir or Madam,
This is the second time this letter has been sent to you. Please do not continue to send me a statement without further looking into the following matter:
I received my final bill for my Sprint Services, originally started on 11 and canceled by your operators in 4, and it has listed an 'Other Charges' of $150.00 and additional charges of $21.11 for taxes and surcharges.
I hereby dispute these charges as they are not valid and have no basis for billing. As listed under 'Other Important Information', this notice shall be considered my dispute of the erroneous amount owed prior to the 60 day requirement.
I further consider my account closed and paid in full as the appropriate billing charges of $43.00 for the service period of 4/07 to 5/06 are paid in full via electronic transfer on 5/02.
Please update your records on my account. My account was closed, no contract exists between myself and Sprint as of 4 when the account was terminated. Sprint does not have any legal signature or otherwise, verbal / electronic agreement, to amend my contract beyond the original close period of 11 therefore my account is not subject to a termination fee.
Regards,
Mar*
Letter 2
08-25
Account #013*
RE: Sprint Collection Notice Dated August 10th
Sprint
PO Box 2307
Sherman, TX 75091
1-888-788-4727
Dear Sir or Madam,
I completely dispute the balance you have listed in collections of 190.10 as it is for a cancellation charge of 150.00 for which I am not liable. I am not under contract with Sprint, nor was I under any contractual obligation at the time of my cancellation of account. Not only was I not under a written contract, Sprints operators canceled my service in April with my consent and no obligation beyond normal charges for service.
Your charges are not valid and have no basis for billing. This notice shall be considered my dispute of the erroneous amount owed prior to the 30 day requirement.
I further consider my account closed and paid in full as the appropriate billing charges of $43.00 for the service period of 4/07 to 5/06 are paid in full via electronic transfer on 5/02.
Please update your records on my account. My account was closed, no contract exists between myself and Sprint as of 4 when the account was terminated. Sprint does not have any legal signature or otherwise, verbal / electronic agreement, to amend my contract beyond the original close period of 11 therefore my account is not subject to a termination fee.
Please note enclosed letter which has been forwarded with the past three billing statements.
Regards,
LETTER 3: To Collection Agency
09-17
Account #013*
RE: Sprint Collection Notice - 9/10
GC Services
PO Box 7850
Baldwin Park, CA 91706
1-800-811-0626
Dear Sir or Madam,
I completely dispute the balance you have listed in collections of 190.10 as it is for a cancellation charge of 150.00 for which I am not liable. I am not under contract with Sprint, nor was I under any contractual obligation at the time of my cancellation of account. Not only was I not under a written contract, Sprints operators canceled my service in April with my consent and no obligation beyond normal charges for service.
Your charges are not valid and have no basis for billing. This notice shall be considered my dispute of the erroneous amount owed prior to the 30 day requirement. Please provide me a contract or instrument bearing my signature or concurrence with the terms beyond November whereas my original contract with Sprint Company terminated.
As I am sure you are aware the Fair Credit Reporting Act, (FCRA) does not allow mis-leading or erroneous information to be posted to my credit file and allows me certain restitution against such reporting.
Please advise Sprint that they need to follow up with those that follow their own guidelines for disputing amounts owed, rather than completely ignoring now a total of 5 follow up letters.
Please note enclosed letters which has been forwarded with the past three billing statements as well as to the collection notice on 8/10 to Sprint.
Regards,
Mar*
CC: www.consumerist.com: usacomplaints.com
BBB of Greater Kansas City
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Enc: 2
Emon
Broomfield, Colorado
U.S.A.
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