I attended the The Learning Annex Real Estate & Wealth Expo in San Francisco, California on March 17 & 18. I purchased the Don Burham product at $995.00 and Robert Shemin product at $1,079.58 both on March 18. The merchant offers a three business day cancellation policy which I followed as I mailed both Notice to Cancellation's on March 19 to the merchant by U.S. First Class Mail. I had also called on March 19 and talked to the merchant's representative who said that they accepted cancellation of these transactions and will fully refund my money to my American Express credit card. I disputed these transactions with American Express on April 9 in writing and apparently, the merchant is using excuses of not receiving the Notice of Cancellations and that they were never mailed and keeps asking for proof of delivery of the cancellations. No where does it state in the written policy that a traceable shipping method is required as well as proof of delivery. I have complied fully with the Cancellation policy and it is the merchant who is using every excuse in the book to try not to refund the money. I ask that my money be 100% refunded as promised and that everyone else who got ripped off by this merchant should also file their complaints as this company is completely dishonest.
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