I signed up with University of Phonenix August they immediately convinced me that attending Axia College first and then transferring to UOP was in my best interest to saved money. The first couple of months went fine, around November I noticed that my academic advisor and my financial advisor who I could not get in touch with had been reassigned and I was never notified.
I did not think anything of it until I needed to make a change in my program and I wanted to change classes before they began. I waited two weeks and no one contacted me about changing programs and I ended up taking the classes but doing poorly because of personal obligations that I anticipated.
I noticed that the classes were not college level courses and it seemed as if I was not learning anything. I was almost convinced that some of the instructors were not to experienced and I started to inquire about their credentials. I have multiple emails and phone logs from where I have tried relentlessly to get someone on the phone to address my issues and problems which continue.
I have had no less than ten separate academic counselors and financial advisors. I have lost track of who they are. I never get anyone to answer my questions unless I threaten to sue, or report to the BBB. Then a supervisor will call me and try to smooth things over.
I forgot to mention that they have placed me in the WRONG program, a technical program that has nothing to do with my degree that I am seeking. I have to take the classes that they give me regardless of the relevancy because of fear that I will have to pay if I do not take the class assigned.
All of my complaints have fallen on deaf ears and more recently I found out that they did not renew my financial aid so I had to wait two extra months for funds that I have to repay.
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