On February 6, I received a call from Karen Stevens, an employee of Baxter, Mitchell and Associates, who asked me if we at my company had any overdue accounts that need to be recovered. I told her that I would assign one (1) account to her for collection. She promised that status reports would be provided to me on a regular basis and when the debt was collected, the amount of the debt minus their fee of 25% would be forwarded to me.
Later that same day, I received a fax from Debbie Martone to be completed and faxed back, which I did. After 2 months and I had received no status report, I called Baxter Mitchell & Associates and asked for one. I was told that only Karen Stevens could give me a report and she was not available. I left a message and as of this date, 15 months later, I have not received a return call from Karen.
From April 13 to August 5 many telephone calls were made to Baxter, Mitchell and associates and found out how good they were at "Passing the Buck" and ignoring phone calls. I left several messages for Matthew Perrin, Rick Pace and Karen Stevens and had received no return calls.
On June 28, Rick Pace, the "Boss", returned my call to him and stated that a check would be mailed to me on July 5. NO CHECK -NO CALL.
On August 14, Rick Pace signed for a Registed Letter from me, which he ignored. On April 17, my lawyer sent a Certified Letter to Rick Pace, which was returned "Unclaimed."
I am totally dissatified with the services of Baxter Mitchell & Associates, and I urge all reader of this report not to patronize this agency or any of the employees whose name is included in this report. I have no choice but to sue them for my money. It should not have gone this far.
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