Hired Club Z franchise to tutor my 12-yr old son. Had to fire first tutor because she wasn't tutoring my son in accordance with the contract, and was leaving 15-20 min. Earlier.
Contacted Lisa Wilson, the program director. She begged me not to cancel the tutoring service and that she would appoint a better tutor to work with my son.
The next tutor came and after tutoring, would hand me 'attendance sheets.' Accourding to the program, the sheets were only to record that the tutor was there. Although I noticed that she would only write the time she'd come in, ex. 4 P.M. As opposed to 4-5 P.M. I signed the sheets.
Toward the end of the contract, I counted 5 times when the tutor didn't come in. They were as follows; 1-her grandkid was sick, 2- I called her to reschedule because my son was ill, 3 & 4- Thanksgiving week - she didn't show up for that week's sessions, 5- she said she came and no one answered, but failed to call me to confirm. My son and my brother were home.
I cancelled the monthly tutoring because of the last instance and because she wasn't tutoring as we discussed. The tutor was supposed to teach my son: math, science, and organization. None of that happened in depth, nor to make a difference in my son's grades.
Lisa assured me that my son's grades would improve after a month. My son is failing school because he did not receive effective tutoring from Club Z.
I called Lisa and asked her to come to my home to discuss the matter. She showed up with altered attendance sheets showing that Club Z did not owe me any sessions. The forms have been written on AFTER I had signed them. Now it looks as if the tutor taught was she was supposed to and didn't miss days.
I never received any copies of the attendance sheets or any receipts after each session. The only proof I have is my own testimony, my child's, and my brother's. I want to take Club Z to small claims court. I have evidence that the forms have been altered and voice recordings.
I'm looking for other people who have been 'duped' by Club Z like I have. If you are out there, please join me in my case. The contract doesn't address anything about the tutor's attendance sheets.
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