Here is the correspondance I've had with Bidz over the last 2months. It's long - which I apologise in advance for. I honestly think I've been very reasonable in waiting all this time for a ring I ordered & incidentally would still love to receive. I seriously have my doubts as to whether the ring was actually sent in the bulk shipment.
After informing Bidz that to safeguard myself I would commence a dispute with Paypal but would not escalate that dispute in order to enable more time for the ring to arrive. Bidz then to my total horror immediately escalated the dispute to a claim giving Paypal a BULK shipping number for a 15lbs shipment (the ring was 6 gms) that comes up as delivered - HOWEVER delivered to NJ - 3-4000 miles away from me BUT will Paypal even bother to check this out?
Now they tell me that they will not refund, send me claim forms OR start any investigations unless I close the Paypal dispute. This would leave me with no leg to stand on should they renage on their refund promise. Also reading on here the fact they ask you to have documents signed by a notary - here that would cost me around 100 or $190 - which is more than the cost of the ring.
This to me is a form of blackmail as if I did close the dispute - strangely escalated by Bidz they would no doubt find some other way not to pay the refund. After what I have read on here & elsewhere I'm certainly NOT happy about doing this. What has anyone else done in this position?
Would Bidz like to tell me why they will not refund via Paypal OR send me claim forms unless I close the dispute with Paypal? Also why did they give Paypal a BULK shipping tracking number not a tracking number to my address?
ME
I am getting increasingly worried about my order No. Bidz000757693 paid for early December.
The tracking information you sent 854007029462 tracking number with FEDEX says delivered to Newark NJ on 20th December.
I have emailed FEDEX - with to date no reply.
I very frequently over the last 9 years have dealt with a Californian company & I have never waited longer than 2 weeks for a delivery even sent by USPS & that time also includes customs clearance as I frequently go over the customs limit.
UPS shipments get here in 2-3 days or 5-6 days with customs clearance. We were sent a parcel from our daughter in MS on 22nd December by ordinary USPS & received it on 28th December so it's definately not down to delays with Christmas posting.
It has now been 4 weeks since the package was delivered to the FEDEX facility - more than ample time for them to get it out to me. I have telephoned the Post Office just to check they do not have it, & they say there is no package there. I have received no communication from Customs as sometimes happens if there is a query on the package.
I REALLY WANT the ring but I will have to initiate a claim with Paypal on Monday as I need to cover myself & avail myself of their 45 day limit.
PLEASE PLEASE Please could you let me know if there is any way for me to track this package & find out what has happened to it? I've been frightened to go anywhere in the morning (when the post comes) as I really don't want to miss the postman. They should leave a card if I'm out but I keep thinking 'It'll be here today'.
Can you tell me whereabouts the item is?
Regards
Linda
BIDZ
Dear Customer,
Your order is not lost; You selected FIMS which was shipped via FIMS - Bulk Mailing (15 lbs). Please see below on how it works.
Orders shipped via FedEx International Mail Service (FIMS) - Orders are picked up from our location and shipped to the FedEx sorting Facility in Newark, NJ.in New Jersey, packages are sorted by country and delivered to you by your local Post Office.
0 comments