On Wednesday, 01/10/07 on received a telephone call from the office of Christian Leslie, who was selling a coaching program for the John Alexander System. After speaking with both Mr. Leslie and his assistant and lengthy presentation, I ordered the coaching session at a cost of $10,600. Mr. Leslie's secretary Ruby took the order on Wednesday, 01/10/07. Both Mr. Leslie, his assistant and Ruby all stated that I would have a 3-Day period in which to cancel and receive a full refund.
After doing research on the company and program, and reading about a number of complaints alleging fraud, I decided to immediately cancel the program.
On Thursday, 01/11/07 (the next day) at 10:46 AM EST, I called the customer service number I was given the previous day (800/266-5664) and spoke with Steve. I requested that the program be cancelled and refunded back to my credit card. Steve accepted my request and stated that I would have to wait for the Resolution Department to call me back, within 72 hours. Steve assured me, at that point, that the waiting period would not effect my 3-day time period to cancel.
On Friday, 01/12/07 at 2:19 PM EST, I called the customer service number again and spoke with Tess. I requested to confirm that the program had been cancelled. Tess informed me that they had received my request and that I would need to wait for the resolution department to call me back. Tess stated, No matter how many times a day you call here, you will still need to wait for the resolution department to call you back and they have up to 72 hours to call you. I explained my concerns by stating, I only have 3-day to get this cancelled. Tess assured me that they had received my request on-time and stated, No one is trying to stop you from canceling, it's just our policy to have the resolutions department call.
On Monday, 01/15/07 @ 5:57 PM EST, a voicemail message was left for me. The person calling stated that they were calling from John Alexander and requested that I call back at 800/266-5664. I was not able understand the persons name from the recording, but it could possibly have been Steph or Tess.
I immediately called back, using the 800/266-5664 phone number that was left on the message. This call took place on Monday, 01/15/07 at 7:11 PM EST and I spoke to Steven. I stated that I had received a message, most likely from the resolutions department and was calling back.
Steven then asked for my telephone number and looked up my records. He stated, We were calling to confirm that you spoke to Ruby on 01/13 and that everything is OK and your staying in the program. I immediately corrected him by stating, I did not speak with anyone on 01/13 and I want the program cancelled. Steven then placed me on hold and about a minute later, came back on the line and stated that he had spoken to Ruby and that she remembers speaking to me on 01/13.
Again, I stated I did not speak with anyone on 01/13 and I want the program cancelled, as requested. Steven then stated that we record all of our calls, so I'm going to pull the tape and see. I was placed on hold again.
About a minute or so later, Steven came back on the line, asking for my three-digit security code from the back of my credit card. I declined to give him the information and asked Why? He stated that the person on the tape had given them that security code and he wanted to verify it.
I requested to listen to the recording. At this point, Steven attempted to play the recording for me, by placing his phone up to the computer speaker, as he explained to me. The recording was extremely difficult to hear. I could only make out one voice, which sounded like a male computer generated voice to me. When Steven came back on the line, I told him, That sounds like a computer generated voice to me.
At this point, Steven yelled, Oh. No, We're not going to play this game! I yelled back, I'm tired of hearing all this Bullsh*t, I want to program cancelled and I want it cancelled now! Steven said, Well we have you on tape, and it clearly shows that you understood that all sales are final! At this point I hung-up the phone.
On the same day (Monday, 01/15/07) at 7:57 PM EST, I attempted to call again and spoke with Tess. After reviewing my records, she stated that I was told that all sales were final. I immediately corrected her by stating, That's now true and I asked to speak with a supervisor. Tess informed me that the supervisor had gone home for the day and that I would need to call tomorrow and ask for Steven Smith. Apparently, the Steven I had spoke to earlier was the supervisor. Tess stated, I can't take this situation any further, you'll need to speak with Steven about this. I asked who was above Steven and Tess stated, No One. At this point, I ended the phone call.
Here is all of the information that I have about this company:
(1) I originally ordered the John Alexander Real Estate System from a commercial on television.
(2) The address information I have for Mentoring of America is:
A. Mentoring of America, LLC
b. 752 East 1180 South
c. Suite 200
d. American Fork, UT 84003-3561
(3) The telephone number to Customer Service is:
a. 800-266-5664
(4) The cell phone number to Mr. Christian Leslie, who I am under the impression works out of an office in the Los Angeles area in the Valley is:
a. 818-836-2731
(5) The FAX number to Mr. Christian Leslie is:
a. 818-786-4456
(6) The telephone number to the Coaching Department is:
a. 866-373-4363
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