I recently received a new catalog for this company, which included offers for free shipping, with 3 week delivery, and a $5 discount.
I tried numerous times to get through on the "24-hour phone order" line, but all they have you do is leave a message. Wanting to expedite my purchase, I foolishly fax'd an order, which included credit card info.
That was more than 2 weeks ago and I haven't heard anything back. When you choose "customer service" from the phone menu, they direct you to the e-mail address, [email protected], which was not a good address.
When I "Google'd" the address, I got someone else's consumer complaints on Starcrest of California, so I gather they are the same company.
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