12:21pm Thursday 12th 2006
Ran what I thought to be a criminal background check on myself as I am changing jobs. Used the website:
Http://www.sentrylink.com/
Ive done this many times as I have changed jobs quiet a few times in the computer field. Most of the time it takes 30 min or so to get a report in my in box.By the time I concluded my transaction with Sentrylink and closed their site (5 min) I had a "report". It contained where I had lived for about 10 years and that was it. I checked my inbox again and through the day thinking the rest was in a separate report. Nothing.
So for 24.95$ I got the information that could be found on Google in 10 min.
I contacted Ms Erica Kane (Ceo) thru the Sentrylink.com website with this email:
Ms Erica Kane,
I am contacting you for a FULL REFUND. Your report shows nothing other than where I have lived, addresses that I have myself. There is no other information that you provide, this is NOT a criminal background check. You charged me 24.95$ for public information that is available with a search on Google.
The "sample" report you show below the box to enter the "criminal background check" information is what a real background check shows. I know as I have seen lots from past jobs I have had. Your site gives a great impression talking about the FCRA, etc but still provides no criminal background information.
You website states you will show criminal background information and you do not provide this service. I had read numerous complaints on your company on consumer complaints, BBB of Greater Maryland, etc... I guess these people were telling the truth. Your service is on the verge of stealing. I know that I have a DUI back in 1992, various traffic tickets, etc. I have read your rebuttals to similar claims. To that I say I have had around 20 background checks ran on me for apartment complexes, jobs, etc and I have seen the information that they provide. The only difference between the services is the others charge 49.99$ and up for a criminal background check.
Your service did not provide a criminal background check and I am requesting a full refund. I can file a complaint today with the Greater Maryland BBB if I need too.
Thank you and I look forward to hearing from someone as soon as possible.
Steve
That was at 2:48pm on the same day (Thursday 12th 2006)
Here is the link to the Greater Maryland BBB that has the contact info for Ms Kane and Sentrylink.com
Http://www.dc. BBB.org/report.html? National=Y&compid=30000339
The phone number for Sentrylink in Greenbelt Maryland is:
(301) 486-0862
(877) 736-8791 Toll Free
(301) 486-0865 (FAX)
SentryLink LLC
7500 Greenway Ctr Drive 1040
Greenbelt, MD 20770
Prince Georges County
Thru the list of complaints on the BBB site and others its obvious that I am not alone. I also have the exact complaint that others have as well.
This company and service is a Ripoff.
I will add to this information only when I hear from Ms Kane or someone at Sentrylink issuing me a refund. I will post any correspondence that I receive as well thru the Greater Maryland BBB, my email or here.
Steve
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