A purchased trained, titled Schutzhund German Shepherd had to be returned to Krafktwerk K9 after a veterinarian examination, performed on receipt, identified a potentially serious kidney problem.
A lesser replacement dog was provided but the price charged was $2500 more than represented on the Kraftwerk K9 web site.
On arrival, the dog did not meet the description contained in the purchase agreement. It was not confident as advertised and failed to recognize basic obedience commands represented by its BH title.
An independent evaluation was obtained from a professional dog trainer who confirmed the dog was not competent to BH standard.
A certified letter was sent to The Kraftwerk K9 owner providing facts and data summarized the situation and requesting a refund of half the purchase price. There was reluctance to return a second dog because of the heartbreak suffered returning the first one and the attachment our family had already developed with the new one.
The Kraftwerk K9 owner was contacted by telephone after a week has passed with no response to the certified letter. The owner tersely indicated he had no intention of responding to the letter.
No compensation of any kind was offered for the expenses incurred following the receipt of a sick dog. It is now clear the price charged for the replacement dog was to offset Kraftwerk K9's expenses for the return of the sick dog. We could have lived with that if the replacement dog had been to the standard represented on the web site and in the purchase agreement. It is clear the owner of Kraftwerk K9 is totally unconcerned with customer satisfaction and has a blatant disregard for his responsiblities to conduct a reputable business.
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