My name is Karen. I came into your store in Michigan. The store is located on 10 mile and Southfield Rd., and purchase (June 1) an air conditioner and a very unique fan. After setting up both items in my home it was discover, I had some funky wiring in my home, which cause fuse to be blown while running all three items. I was able to get both air conditioner running but had no use for the fan. Now I'm coming to why I find I had to write this complaint.
This morning at 10:00AM this morning, I phone the Southfield store asked to speak with the manager of the store (Tom), explain the above saturation, I also mention because these items where purchase with a gift card (house warming gift) from walmart but the cash could be use anywhere for purchases.
I no longer have that gift card because once purchasing the items from your store there was no longer any funds available on that card, I didn't see a reason to keep the card. All of this was explained to your manager. The manager response's was as long as the item was in selling condition, nothing that appeared to be wrong, I would be able to get my money back. Before hanging I have learned through experiences to get a name of a person to see when arriving to the store and that's what I asked Tom.
When I arrive to the store, Tom was no where to be found, my understanding he was working on Trucks. So I was asked to see another manager who knew nothing about our conversation and refuse to honor what I was tolded by Tom. Now at this moment, I'm angry, my son is angry because we both know what Tom told us at home. Our traveling to the Southfield store is no hop and a skip. Gas prices are high enough.
After asking Tom to honor what we had agreed to on the phone, he refused, said he never had that conversation with me, my son and I both told him he was lying to us and that we would not have made this trip. Because we told him he was lying, he instructed his employees do nothing to satisfy this customer. Explain to Tom that I would be following up with a complaint.
On June 1 with that $250 gift card, $235 dollars was spent in your store, I only ask to be refunded a $30 dollar fan that I no longer could use in my home.
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