I saw an offer for free Hoodia trial. I checked for the usual "unsubscribe" and found nothing. I signed up for the "free 14 day trial offer of Hoodie".
The Hoodia arrived and I checked the packing slip for a phone number or anything that might mention "unsubscibing" and found nothing listed. This happened in February.
In March my account was billed for $28.97 from a place called escurves, South Jordan, Utah. Upon calling the company they told me that there was nothing I could do that this was a fitness membership and came along with the Hoodia I had ordered. Like most people, I argued with them and was told that it was in the "statement" and that they wouldn't be taking anymore money out of my account after April 1st. There was no statement of terms that said my checking account would be given out to another company to take what money they wanted out of it.in the end the woman basically told me too bad and hung up.
I then called the Hoodia people in Ontario, California and was told that their computer systems were down and they wouldn't be able to help me with my problem - that was after getting my name, phone number, zip code and "what" I wanted. I was told to call back the next day. I called the next day and was told the computer were down and they couldn't help me because they were "upgrading" their system. I asked them when would be a good time to call back and they indicated the "next day".
On the third day and my third call, the company's computer systems were still down. I was told this only after I gave them all my information again and what I wanted. I told them I was returning the order that I had received that I didn't order it and that I wanted "unsubscribed" from their system. Once again, I was told they were sorry and couldn't help me at that time, but go ahead and send the Hoodia back and my account would be credited in 7 business days from the date they received the return.
I left the Hoodia in it's original package and sent a letter with it, stating I wanted a full refund and that I did not want anyting more from them to "unsubscribe" me and that this was a confirmation of my conversation with the company customer service rep. When I went to the post office, I had a tracking number put on the package so I would know when the package arrived at Hoodia.
I got confirmation of my return on May 8 at 8:50am. I waited until yesterday 5/15/06 and called the company. I was once again told that their systems were "down" and I couldn't be helped. Gerald (customer service rep) would inform the corporate office and I was to wait for a call from them.
I am sick of company like this getting away with advertising and then stealing us blind. I was on the Yahoo website when I saw the button for the free Hoodia. I guess we can no longer trust our "secure" websites to keep from placing buttons of irreputable companies on their websites for the sake of a buck.
I plan on bugging these people until they are sick of me. I did not order anyting past the trial offer. There were no "numbers" or websites to call or visit to "unsubscribe". That is total bogus. No one should have to "unscubscribe" but rather "subscribe" if they want ripped-off.
Cheryl
Springville, Indiana
U.S.A.
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