I called them to discuss a bill they say I have with them. I contacted the facility to whom claims I have/had an outstanding balance. The facility says they don't have me owing nor do they have/had an outstanding balance.
I contacted Ms. Thomas who was rude and as soon as I stated I spoke with the billing department and owner and they both say I don't have a bill, this lady went off! She began yelling and said she wouldn't remove it til I paid!
I don't even have a balance! She hung up on me which was very unprofessional. I called back and again spoke to the reception who was also rude and when I asked why are they both yelling and I'm not they both said because I won't pay. I explained, I'd gladly pay if I had a balance which I don't have.
I asked to speak with someone over Ms. Thomas and was told she was the head hancho. They also said that I could send something in writing to disput but that would take up to 9 months to get a response!
I'm shocked!
How can this business be operational with irrate personell? I am now having to seek legal counsil.
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