We fell into the trap after the initial visit tour. We should have known better because of the high pressure sales tactics but unfortunately we joined DIRECT LIE.
We were builing a new home and were told that we would save tens of thousands of dollars. Yeah, right. This from someone who has no clue about building. It was not until after the first two months, we discovered that they could not beat our price quotes on windows, shingles, doors, siding and most importantly the kitchen that is their big seller. What a joke.
When we tried to approach the owner, who is not a very good business person and is actually very immature, and received no satisfaction. I called UCC headquarters and spoke to franchise relations and reported the Shrewsbury franchise and their bad business tactics.
Within four hours, I received a call from the Shrewsbury store stating that my membership was revolked with a full refund. My response was "revoked?" more like terminated at the customers request but if it makes you feel better to say my membership was revolked so be it. Bottom line is I got my money back and never have to deal with that BS again.
Do not fall prey to the scam, you will be sorry
An educated customer is their worst enemy.
SBthompson, Connecticut
U.S.A.
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