I have a complaint against what is called MWI but now it is called Membership savings. I just got off the phone with a "customer service" rep. They have been charging my bank account twice each month 14.95 each around the 21,22 of each month since Jan.
They were very difficult. I asked for supervisors, head of company, managers, etc. And the guy couldn't give me any info and said if I want to speak to a supervisor he could let me (Mathew Snype he said was his name. "he thought") Other than that I wasn't allowed to speak to anyone except a sup. Because according to him, only supervisors can contact the manager at the head office (which of course is a huge warning flag!).
SO, where is this head office I ask? 9500 West Dodge Road, Omaha Nebraska, 68114. (according to some usacomplaints.com this is the very address for a company named MWI). And several reports come up for that address. Type it into yahoo search and you will see for yourself. And also, when you do a search in the yellow pages eith that address guess what happens... Address not found!
He couldn't give me a phone number or anything else. I told him we (my partner and I) had never signed up for anything called at home rewards (14.95 month) or Passport to fun (14.95 month). He did say that he ended our membership but offered no refund and wouldn't even speak of it. I told him that we never even recieved anything in the mail about either of those programs
Like anotherlady reported (http://usacomplaints.com/view.Asp? Id=49246&view=printer) they told me, "well you probably didnt realize what it was when you got it in the mail and thought it was junk mail and threw it away. This came about because the guy I spoke with told me "remember when you got the 25.00 walmart gift card?" and when I said no and asked for him to send it since they are ripping me off anyway, he responded with the junk mail answer.
I continued to tell him that I never received anything at all and if it was a monthly charge why do they not send out something to their so called "members" monthly. I am not ignorant nnor is my partner. We have NEVER received ANYTHING about the membership savings company or about the programs we supposedly signed up for. (at home rewards, and passport to fun"
Luckily we (my partner and I) caught it after only 4 months, but it's 30.00 each month they are stealing (14.95 x 2). I'm not even altogether certain that they will even stop taking the money out of our account but if not I will get the bank to handle it from their end.
I had no idea that this was a wide spread scam. All I knew to do in order to get a number to speak with someone higher up was to type the address I was given into Yahoo's search engine. Lo and behold all I could find was either, address not found or weblinks to people like myself complaining against this company.
I say "this company" but as I stated before, they are telling me that they work for a company called Membership Savings, and the programs we were supposedly enrolled in are "passport to fun" and "at home rewards".
The guy said that we were enrolled after making a purchase off an info-mercial on Jan 14 which was another big warning flag. We haven't purchased anything off info-mercials over the phone, ever. And of course he was prepared with the question, "well what about a room mate or your children?" My room mate is my life partner, we know what each other order and don't order etc. And our child is a 7 year old boy who can't order anything anyway.
I'm sad to report that the only thing I have purchased off any website this year was Lauren Hutton's face disk (make-up). She does have an info-mercial but I ordered it off the website not over the phone. At the time we were living in Pensacola, FL but on March 17,06 we moved back home to Northeast MS. There was no information about these "members saving programs" on her website neither before or after I placed the order... BUT, I did order the make-up in Jan. Be careful of all websites you get from info-mercials is all I can say.
I am infuriated at what is happening. All in all it isnt a whole lot of money (120.00 total for the 4 months they have been charging me) But this last time it caused our bank account to bounce and wound up costing us over 400.00 in charges! A blessing in disguise I guess because had it not been for that we would have never realized what was going on. But now that we do, I hope to do all I can to help put these people in their place and I will spread the word to all who will hear about how they are scamming everyone.
520.00 may not seem like a lot to some folks over a period of 4 months, but to us and many others sometimes it means electric bill or car payment? Or will it be gas or groceries? We never missed the 14.95x2 jan. And Feb. Money, but when march and that 400.00 in check charges came, it got us where it hurts. Please help us do something about this company and about what they are doing to consumers.
Donna
Rienzi, Mississippi
U.S.A.
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