After having purchased a Motorola V551 phone and Cingular cellular service through an offer from AAA, our mail-in rebate form was submitted in August.in November I received a card from InPhonic stating that the submission was invalid because the phone bill submitted with the rebate form was not the second month's bill.
The second month's bill was faxed to InPhonic in November, immediately upon receipt of the rejection notice. Again, no word from the company, so I called them in February. The InPhonic CSR stated at the time that they had lost or not received the fax, and to resend it.
Fast forward to March, and another call to InPhonic. This time they stated that because the fax in response to the rejection notice was not received within 120 days, the rebate was rejected once and for all.
It is not my fault they lost the November fax. Furthermore, I was told that I could resubmit it in February. Also, it took over three days' of calling before I could get a manager on the phone, despite their claim that messages left in their managers' voicemail would be answered within 24 hours.
It is obvious that InPhonic has been inventing reasons to not honor their rebates, and that they are running a very lucrative scam. This is a clear case of dishonesty and fraud. It's a shame to see a reputable organization like AAA be reduced to dealing with a sham company like InPhonic in their rebate offers.
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